Last Updated: 15 September 2026
By accessing or using the HomeCravesFoods mobile application, website, or related services (“Platform”), every Cook/Chef/Vendor, Eater/Customer, Delivery Partner, and other User agrees to these Terms. Users who do not agree must not use the Platform.
1. DEFINITIONS
Platform: HomeCravesFoods website/app. Cook/Chef/Vendor: Person/entity preparing and selling home-cooked food. Eater/Customer: Person ordering food for consumption. Delivery Partner: Person delivering orders. Order: Food purchase request placed through the Platform. Content: Information, menus, photos, text, and other data uploaded by Users.
2. ELIGIBILITY & ACCOUNT
Users must be 18 years or above, legally competent to contract, provide accurate registration information, maintain account security, and ordinarily maintain only one account.
3. ROLE OF THE PLATFORM
HomeCravesFoods acts only as an intermediary/technology platform connecting Cook/Chef/Vendors, Eater/Customers, and Delivery Partners. The Company does not prepare, manufacture, store, or deliver food and does not employ or control Cook/Chef/Vendors or Delivery Partners. Food transactions are between the Cook/Chef/Vendor and Customer, while delivery arrangements are with the Delivery Partner. The Company facilitates discovery, ordering, communication, and payments.
4. Cook/Chef/Vendor OBLIGATIONS
Cook/Chef/Vendors shall: • Maintain required FSSAI registration/licence, hygiene, cleanliness, and food-safety standards. • Provide fresh and safe food and accurately disclose ingredients, allergens, and whether food is Vegetarian, Vegan, Egg, or Non-Vegetarian. • Immediately update ingredient/allergen information when recipes change. • Provide valid ID and bank details. • Ensure proper quantity, quality, packaging, and timely preparation. • Normally cancel an accepted order only within the permitted cancellation period. • For self-delivery, maintain valid DL, vehicle registration/insurance/PUC and follow traffic laws. • Provide kitchen photos/videos when reasonably required for verification. Failure to disclose or incorrect disclosure of allergen/food-classification information may result in penalties, deductions, suspension, or other action.
5. EATER/CUSTOMER OBLIGATIONS
Customers shall provide correct delivery/contact details, review menu and allergen information, and pay the total checkout amount including applicable food, delivery, platform, and tax charges. Payments may be processed through third-party payment gateways. If the Cook/Chef/Vendor cancels after acceptance, applicable refunds shall be provided. Customer cancellation after food preparation begins may not qualify for refund. Serious quality complaints should be supported by photo/video evidence. Customers with known allergies must review disclosed allergen information before ordering. Responsibility for inaccurate or omitted food/allergen information primarily rests with the Cook/Chef/Vendor, subject to applicable law. Users shall not engage in abusive, discriminatory, fraudulent, or unlawful conduct.
6. DELIVERY PARTNER OBLIGATIONS
Delivery Partners must be at least 18 years old and possess valid ID, driving licence, vehicle registration, insurance, PUC, and other required documents. They are independent contractors, not employees or agents of the Company, and may accept or reject delivery requests. Delivery Partners are responsible for safe and timely delivery, proper handling of food, compliance with traffic laws, and losses caused by their negligence. The Company is not responsible for their traffic fines, accidents, injuries, or vehicle damage. Delivery fees are determined by the Platform considering factors such as distance, time, traffic, weather, demand/supply, and peak hours. Offered fees are non-negotiable, but a Delivery Partner may reject the request. Any voluntary tip belongs 100% to the Delivery Partner, without Company commission.
7. PAYMENTS, FEES, COD & TAXES
Cook/Chef/Vendors determine food prices. The Company determines delivery charges and may collect commission/platform/service fees, which may be deducted before settlement. The checkout amount may include food price, delivery fee, taxes, platform charges, and voluntary tips. Online payments are collected through authorized payment service providers and settled after applicable fees, taxes, penalties, or deductions. For Cash on Delivery (COD): • The Delivery Partner collects the amount on behalf of the Company and holds it in trust. • COD amounts may be automatically adjusted against the Delivery Partner’s earnings. • Any shortfall must be paid within the prescribed period. • The Company may require a security deposit/card authorization for COD eligibility. • Failure to account for COD may result in deductions, suspension/termination, recovery proceedings, or other lawful action. Cook/Chef/Vendors and Delivery Partners are responsible for their applicable taxes. The Company may deduct TDS and charge GST wherever legally required. To the extent permitted by law, the Company’s aggregate liability shall be limited to the platform/commission fees paid by the concerned User during the preceding three months, excluding liabilities that cannot legally be limited.
8. PRIVACY & OFF-PLATFORM DEALINGS
Users should communicate through Platform-provided facilities and shall not improperly share or solicit personal contact information for bypassing the Platform. Any voluntary off-Platform communication, payment, transaction, delivery, or arrangement is undertaken at the Users’ own risk. The Company does not guarantee or provide refunds, protection, dispute resolution, or support for such independent dealings. Violations may result in warning, suspension, termination, or legal action. Users shall indemnify the Company against losses arising from their unauthorized off-Platform dealings, misconduct, or privacy violations, subject to applicable law.
9. CANCELLATIONS & REFUNDS
Cook/Chef/Vendor: May cancel within the permitted period. Late/unjustified cancellation may affect ratings and may require refund of prepaid orders. Customer: May cancel before food preparation begins. Cancellation after preparation or dispatch may not qualify for refund. Delivery Partner: May cancel without penalty for genuine hardship such as breakdown, accident, medical emergency, or unsafe weather, provided the Company/Customer is promptly informed and required procedures are followed. A Delivery Partner may arrange alternative delivery at their own cost or request reassignment. If reassigned, the original rider forfeits the delivery fee. Unjustified abandonment, wrong delivery, misappropriation, or negligent failure may result in loss of delivery fee, recovery of losses, deductions, suspension, or termination. Where genuine rider hardship prevents delivery, the Customer shall receive the applicable refund, and a Cook/Chef/Vendor who has already prepared the food may be compensated in accordance with Platform policy. Delivery Partners must keep their vehicle status updated and should not accept orders when their vehicle is known to be unavailable or unsafe.
10. INTELLECTUAL PROPERTY
Platform software, logos, designs, graphics, and other proprietary content belong to the Company or its licensors. Users grant the Company a non-exclusive, royalty-free licence to use uploaded content as reasonably required to operate the Platform. Users shall not unlawfully copy, reproduce, or reverse-engineer the Platform.
11. USER CONTENT & CONDUCT
Users shall not upload defamatory, obscene, unlawful, fraudulent, misleading, infringing, or impersonating content. The Company may remove content violating these Terms.
12. WARRANTIES & LIABILITY
The Platform is provided on an “AS IS” and “AS AVAILABLE” basis. To the extent permitted by law, the Company does not guarantee uninterrupted/error-free service and is not responsible for food quality, poisoning, allergies, delivery delays/damage, or Delivery Partner accidents/fines where such matters arise from the acts or omissions of independent Users. The Company shall not be liable for indirect or consequential losses except where liability cannot lawfully be excluded.
13. INDEMNITY
Users shall indemnify the Company, its directors, employees, and affiliates against claims or losses arising from their breach of these Terms, violation of law, negligence, fraud, misconduct, or disputes with other Users, subject to applicable law.
14. SUSPENSION & TERMINATION
Users may deregister according to Platform procedures. The Company may suspend or terminate accounts for breach of Terms, suspected fraud, unlawful activity, misuse, or conduct harmful to the Platform or its Users. Outstanding amounts remain payable after termination.
15. PRIVACY & DATA PROTECTION
Collection and use of personal information, including identity, banking, and contact information, shall be governed by the Company’s Privacy Policy and applicable law. Information may be shared where necessary to provide services or where legally required.
16. GOVERNING LAW & DISPUTES
These Terms are governed by the laws of India. Disputes involving Cook/Chef/Vendor or Delivery Partners may be resolved through arbitration under the Arbitration and Conciliation Act, 1996, with Mumbai as the seat, subject to applicable law. Customers may first use the Platform grievance mechanism. Their statutory right to approach the appropriate Consumer Commission under the Consumer Protection Act, 2019 remains unaffected. Arbitration for Customers shall be optional where legally permissible.
17. AMENDMENTS
The Company may revise these Terms from time to time and notify Users through the Platform or other appropriate means. Continued use after the effective date constitutes acceptance of revised Terms, subject to applicable law.
18. GRIEVANCE REDRESSAL
Complaints may be submitted through the Platform or to the designated Grievance Officer with the relevant Order ID and supporting documents. Email: [info@homecravesfoods.com](mailto:info@homecravesfoods.com) Working Hours: Monday–Friday, 9:00 AM–6:00 PM IST.
19. MISCELLANEOUS
Nothing in these Terms creates an employer-employee relationship, partnership, joint venture, or agency between the Company and independent Users. If any provision is held invalid or unenforceable, the remaining Terms continue to apply. Failure by the Company to enforce any right on one occasion does not constitute waiver of that right.